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.open{color:var(--ok-text);font-weight:500}.banner{border-radius:14px;flex-wrap:wrap;align-items:center;gap:12px;padding:14px 16px;display:flex}.banner.ai{background:var(--ai-bg)}.banner.waiting{background:var(--wait-bg)}.banner.channel-down{background:var(--error-bg);color:var(--error-fg);align-items:flex-start}.banner.channel-down>svg{margin-block-start:2px}.banner.channel-down .banner-title{font-weight:600}.banner.channel-down .banner-hint{color:var(--error-fg);line-height:1.7}.banner.channel-down .primary-button{align-self:center}.banner-text{flex-direction:column;flex:280px;gap:2px;min-inline-size:0;display:flex}.banner-title{font-size:14px;font-weight:500}.banner.ai .banner-title{color:var(--ai-title)}.banner.waiting .banner-title{color:var(--wait-title)}.banner-hint{color:var(--ink-soft);font-size:13px;line-height:1.6}.banner .primary-button{border-radius:21px;block-size:42px}.template-notice{background:var(--wait-bg);color:var(--wait-text);border-radius:12px;align-items:center;gap:10px;padding:10px 14px;font-size:13px;line-height:1.6;display:flex}.template-notice strong{font-weight:500}.template-empty{border:1.5px dashed var(--line);text-align:center;border-radius:12px;flex-direction:column;gap:2px;padding:14px;display:flex}.template-empty .title{font-size:13.5px;font-weight:500}.template-empty .hint{color:var(--ink-2);font-size:12.5px}.template-empty .code{color:var(--ink-soft);font-size:12px}.template-empty .pill-button{align-self:center;margin-block-start:8px}.template-list{flex-direction:column;gap:6px;max-block-size:220px;display:flex}.template-option{text-align:start;border:1.5px solid var(--line);background:var(--surface);border-radius:12px;align-items:center;gap:12px;inline-size:100%;padding:10px 14px;display:flex}.template-option[aria-pressed=true]{border-color:var(--accent);background:var(--accent-soft)}.template-option .name{inline-size:168px;color:var(--ink);overflow-wrap:anywhere;flex-shrink:0;font-size:13.5px;font-weight:500}.template-option .language{background:var(--chip);color:var(--ink-soft);border-radius:8px;margin-inline-start:6px;padding:1px 6px;font-size:11px;font-weight:400}.template-option .body{min-inline-size:0;color:var(--ink-2);white-space:nowrap;text-overflow:ellipsis;flex-grow:1;font-size:12.5px;overflow:hidden}.template-option:disabled{background:var(--chip);cursor:not-allowed}.template-option:disabled .name,.template-option:disabled .body{color:var(--ink-soft)}.template-values{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:8px;display:grid}.template-values label{color:var(--ink-2);flex-direction:column;gap:4px;font-size:12.5px;display:flex}.template-values input{border:1px solid var(--input-line);background:var(--surface);border-radius:12px;outline:none;block-size:40px;padding-inline:12px;font-size:14px}.template-values input:focus{border-color:var(--accent)}.template-preview{background:var(--chip);color:var(--ink-2);border-radius:12px;grid-column:1/-1;padding:10px 14px;font-size:12.5px}.template-preview p{color:var(--ink);margin:4px 0 0;font-size:13.5px;line-height:1.7}.template-foot{color:var(--ink-2);align-items:center;gap:8px;font-size:12.5px;display:flex}.template-foot .primary-button{border-radius:21px;block-size:42px;padding-inline:20px}.closed-note{background:var(--chip);color:var(--ink-soft);border-radius:14px;flex-wrap:wrap;align-items:center;gap:12px;padding:14px 16px;font-size:13.5px;line-height:1.6;display:flex}.closed-note span{flex:280px}.customer{flex-direction:column;flex-shrink:0;gap:12px;inline-size:304px;display:flex}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--panel-radius)}.customer-card{flex-direction:column;align-items:center;gap:6px;padding:18px;display:flex}.customer-card .name{font-size:16px;font-weight:600}.customer-card .phone{color:var(--ink-soft);font-size:13.5px}.channel-pill{background:var(--chip);block-size:26px;color:var(--ink-soft);border-radius:13px;align-items:center;gap:6px;margin-block-start:4px;padding-inline:10px;font-size:12px;display:flex}.info-card{flex-direction:column;gap:10px;padding:16px 18px;display:flex}.info-card h3{font-size:14px;font-weight:600}.info-card .value{font-size:13.5px}.info-card .rule{background:var(--line-2);block-size:1px}.info-card .none{color:var(--ink-2);font-size:13px}.other-ticket{background:var(--subtle);color:inherit;border-radius:12px;flex-direction:column;gap:2px;padding:10px 12px;font-size:13px;text-decoration:none;display:flex}.other-ticket .line{gap:6px;display:flex}.other-ticket .number{color:var(--ink-soft);font-weight:500}.other-ticket .meta{color:var(--ink-2)}.results-page{flex-direction:column;flex-grow:1;min-block-size:0;display:flex}.results{flex:1 0 auto;padding:28px 32px 32px}.results-inner{flex-direction:column;gap:18px;max-inline-size:900px;display:flex}.results-head{align-items:baseline;gap:10px;display:flex}.results-head h2{font-size:20px;font-weight:600}.results-head span{color:var(--ink-2);font-size:14px}.results-bar{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.results-bar .tab{flex:none;gap:6px;block-size:34px;padding-inline:14px;font-size:13px}.results-bar .tab .count{font-size:12px}.results-bar .filter{border-radius:17px;block-size:34px;padding-inline:14px}.results section{flex-direction:column;gap:8px;display:flex}.results h3{font-size:14px;font-weight:600}.hit{border:1px solid var(--line-2);color:var(--ink);border-radius:14px;gap:14px;padding:14px 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.who{color:var(--ink-2)}mark{background:var(--highlight);color:var(--ink);border-radius:3px;padding-inline:2px}.hit-open{color:var(--accent-text);font-size:12.5px;font-weight:500}.no-results{text-align:center;flex-direction:column;align-items:center;gap:10px;padding:56px 24px;display:flex}.no-results .circle{background:var(--chip);block-size:52px;inline-size:52px;color:var(--ink-2);border-radius:26px;justify-content:center;align-items:center;display:flex}.no-results .title{font-size:16px;font-weight:600}.no-results .hint,.search-empty .hint{color:var(--ink-2);font-size:14px;line-height:1.7}.search-empty{flex-direction:column;gap:12px;padding-block:8px;display:flex}.search-empty .title{font-size:17px;font-weight:600}.section{flex-direction:column;flex-grow:1;gap:12px;min-block-size:0;min-inline-size:0;display:flex}.section-bar{flex-shrink:0;align-items:center;gap:12px;display:flex}.section-tabs{background:var(--chip);border-radius:14px;gap:4px;padding:4px;display:flex}.section-tabs a{block-size:38px;color:var(--ink-2);white-space:nowrap;border-radius:10px;align-items:center;gap:8px;padding-inline:16px;font-size:13.5px;text-decoration:none;display:flex}.section-tabs a[aria-current=page]{background:var(--surface);color:var(--ink);box-shadow:var(--segment-shadow);font-weight:600}.count-badge{background:var(--wait-bg);block-size:20px;min-inline-size:20px;color:var(--wait-fg);border-radius:10px;justify-content:center;align-items:center;padding-inline:6px;font-size:11.5px;font-weight:600;display:inline-flex}.bar-label{color:var(--ink-2);font-size:13px}.section-bar .filter{border-radius:20px;block-size:40px;padding-inline:16px;font-size:13.5px}.settings-body{flex-grow:1;gap:12px;min-block-size:0;display:flex}.section-nav{flex-direction:column;flex-shrink:0;align-self:flex-start;gap:2px;inline-size:210px;padding:10px;display:flex}.section-nav button{block-size:40px;color:var(--ink-soft);text-align:start;background:0 0;border:0;border-radius:10px;padding-inline:12px;font-size:13.5px}.section-nav button:hover{background:var(--subtle)}.settings-scroll{flex-grow:1;align-items:flex-start;gap:12px;min-inline-size:0;display:flex}.settings-main{flex-direction:column;flex-grow:1;gap:12px;min-inline-size:0;display:flex}.settings-aside{flex-direction:column;flex-shrink:0;gap:12px;inline-size:330px;display:flex;position:sticky;inset-block-start:0}.form-card{flex-direction:column;padding:22px 24px;display:flex}.form-card>h2,.aside-card>h2{margin:0;font-size:16px;font-weight:600}.aside-card>h2{font-size:14px}.card-help{color:var(--ink-2);margin:4px 0 8px;font-size:13px;line-height:1.6}.setting{border-block-start:1px solid var(--line-2);flex-direction:column;gap:8px;padding-block:14px;display:flex}.setting.switch-row{flex-direction:row;align-items:center;gap:16px}.setting.switch-row .text{flex-direction:column;flex-grow:1;gap:4px;display:flex}.setting-title{color:var(--ink);align-items:center;gap:8px;font-size:14px;font-weight:500;display:flex}.setting-help{color:var(--ink-2);font-size:12.5px;line-height:1.6}.setting-help .chip-label{vertical-align:middle;display:inline-flex}.setting-sub{color:var(--ink-2);font-size:13px}.setting-count{color:var(--ink-3);font-size:12.5px}.setting-line{align-items:center;gap:12px;display:flex}.setting-more{flex-direction:column;gap:8px;padding-block-end:14px;display:flex}.setting-fields{flex-flow:wrap;align-items:flex-start;gap:16px;display:flex}.labelled{flex-direction:column;gap:6px;display:flex}.labelled>label{color:var(--ink-2);font-size:13px}.text-input{border:1px solid var(--input-line);block-size:42px;color:var(--ink);background:var(--subtle);border-radius:12px;padding-inline:14px;font-size:14px}textarea.text-input{resize:vertical;block-size:auto;padding-block:12px;line-height:1.7}.text-input.invalid{border-color:var(--error-line)}.text-input:disabled{opacity:.7}.field-error{color:var(--error-fg);font-size:12.5px}.check{color:var(--ink);cursor:pointer;align-items:center;gap:6px;font-size:13px;display:flex}.check input{block-size:18px;inline-size:18px;accent-color:var(--accent)}.chip-row{flex-wrap:wrap;gap:8px;display:flex}.changed-mark{background:var(--wait-bg);block-size:20px;color:var(--wait-fg);border-radius:10px;align-items:center;padding-inline:8px;font-size:11.5px;font-weight:500;display:inline-flex}.segmented{background:var(--chip);border-radius:12px;flex-wrap:wrap;align-self:flex-start;gap:4px;padding:4px;display:flex}.segmented button{block-size:36px;color:var(--ink-2);background:0 0;border:0;border-radius:9px;padding-inline:16px;font-size:13px}.segmented button[aria-checked=true]{background:var(--surface);color:var(--ink);box-shadow:var(--segment-shadow);font-weight:600}.segmented button:disabled{cursor:default}.switch{background:var(--switch-off);border:0;border-radius:13px;flex-shrink:0;block-size:26px;inline-size:46px;padding:0;position:relative}.switch .knob{background:var(--on-accent);block-size:20px;inline-size:20px;box-shadow:0 1px 3px var(--knob-shadow);border-radius:10px;transition:inset-inline-start .12s;position:absolute;inset-block-start:3px;inset-inline-start:3px}.switch[aria-checked=true]{background:var(--accent)}.switch[aria-checked=true] .knob{inset-inline-start:23px}.switch:disabled{opacity:.55;cursor:default}.toggle-chip{border:1px solid var(--line);block-size:36px;color:var(--ink);background:0 0;border-radius:18px;align-items:center;gap:6px;padding-inline:14px;font-size:13px;display:flex}.toggle-chip[aria-pressed=true]{border-color:var(--accent);background:var(--accent-soft);color:var(--accent-text)}.toggle-chip .count{color:var(--ink-3);font-size:12px}.toggle-chip[aria-pressed=true] .count{color:var(--accent-text)}.toggle-chip:disabled{cursor:default}.quiet-note{background:var(--chip);color:var(--ink-2);border-radius:14px;align-items:center;gap:10px;padding:12px 16px;font-size:13px;display:flex}.warning-note{background:var(--wait-bg);color:var(--wait-title);border-radius:12px;align-items:flex-start;gap:10px;margin-block-end:14px;padding:12px 14px;font-size:13px;line-height:1.6;display:flex}.warning-note svg{margin-block-start:2px}.aside-card{flex-direction:column;gap:12px;padding:18px;display:flex}.aside-card hr{background:var(--line-2);border:0;block-size:1px;inline-size:100%;margin:0}.aside-text{color:var(--ink-2);font-size:12.5px;line-height:1.6}.live-now{align-items:center;gap:8px;font-size:13.5px;display:flex}.live-now strong{font-weight:600}.draft-box{flex-direction:column;gap:10px;display:flex}.draft-head{justify-content:space-between;align-items:center;font-size:14px;display:flex}.draft-head strong{font-weight:600}.count-chip{background:var(--wait-bg);block-size:22px;color:var(--wait-fg);border-radius:11px;align-items:center;padding-inline:8px;font-size:12px;font-weight:500;display:inline-flex}.change-list{flex-direction:column;gap:8px;margin:0;padding:0;list-style:none;display:flex}.change-list li{background:var(--subtle);border-radius:10px;flex-direction:column;gap:2px;padding:8px 10px;font-size:13px;display:flex}.change-list .what{color:var(--ink-2);font-size:12.5px}.change-list s{color:var(--ink-3)}.change-list.plain{gap:6px}.primary-button.tall,.pill-button.tall{block-size:44px}.draft-box .pill-button{justify-content:center;align-items:center;display:flex}.history-list{flex-direction:column;gap:6px;margin:0;padding:0;list-style:none;display:flex}.history-list li{border:1px solid var(--line-2);border-radius:12px;align-items:center;gap:10px;padding:10px;display:flex}.history-list .text{flex-direction:column;flex-grow:1;gap:2px;display:flex}.history-list .name{font-size:13px;font-weight:500}.history-list .name span{font-weight:400}.history-list .live{color:var(--ok-text)}.history-list .old{color:var(--ink-3)}.history-list .meta{color:var(--ink-2);font-size:12px}.mini-button{border:1px solid var(--line);block-size:32px;color:var(--ink);background:0 0;border-radius:16px;flex-shrink:0;padding-inline:12px;font-size:12.5px}.dialog-backdrop{z-index:10;background:var(--overlay);justify-content:center;align-items:center;padding:16px;display:flex;position:fixed;inset:0}.dialog{background:var(--surface);border:1px solid var(--line);inline-size:min(480px,100%);box-shadow:var(--dialog-shadow);border-radius:20px;flex-direction:column;gap:16px;padding:24px;display:flex}.dialog h2{margin:0;font-size:18px;font-weight:600}.dialog p{color:var(--ink-2);margin:0;font-size:13.5px;line-height:1.7}.dialog-actions{gap:10px;display:flex}.toast{z-index:11;background:var(--raised);color:var(--ink);border:1px solid var(--line);box-shadow:var(--toast-shadow);border-radius:14px;align-items:center;gap:8px;padding:12px 18px;font-size:13.5px;display:flex;position:fixed;inset-block-end:28px;inset-inline-start:50%;transform:translate(-50%)}.toast svg{color:var(--ok-text)}[dir=rtl] .toast{transform:translate(50%)}.list-input{border:1px solid var(--input-line);background:var(--subtle);border-radius:12px;flex-wrap:wrap;align-items:center;gap:8px;min-block-size:42px;padding:6px;display:flex}.list-input:focus-within{outline:2px solid var(--accent-text);outline-offset:2px}.list-item{background:var(--chip);block-size:30px;color:var(--ink);border-radius:15px;align-items:center;gap:4px;padding-inline:10px 6px;font-size:13px;display:inline-flex}.list-item button{block-size:22px;inline-size:22px;color:var(--ink-2);background:0 0;border:0;border-radius:11px;justify-content:center;align-items:center;padding:0;display:flex}.list-input input{block-size:30px;min-inline-size:120px;color:var(--ink);background:0 0;border:0;outline:none;flex-grow:1;font-size:13.5px}a.primary-button,a.pill-button{text-decoration:none}.primary-button.with-icon,.pill-button.with-icon{align-items:center;gap:6px;display:flex}.pill-button.link{flex-shrink:0;align-items:center;padding-inline:16px;display:flex}.primary-button.small,.pill-button.small{block-size:36px;font-size:13px}.pill-button.danger{border-color:var(--error-fg);color:var(--error-fg)}.quiet-button,.text-button{color:var(--ink-2);background:0 0;border:0;font-size:13.5px}.quiet-button{border-radius:20px;block-size:40px;padding-inline:16px}.text-button{block-size:32px;color:var(--accent-text);align-self:flex-start;padding-inline:4px;font-size:12.5px}.state.grow{flex-grow:1;justify-content:center;align-items:center;display:flex}.page-scroll{flex-direction:column;flex-grow:1;min-block-size:0;display:flex}.page-scroll.centred{align-items:center}.knowledge-list{flex-direction:column;flex:1 0 auto;display:flex}.list-head{border-block-end:1px solid var(--line-2);flex-direction:column;gap:12px;padding:16px 20px 12px;display:flex}.list-head-line{align-items:center;gap:12px;display:flex}.search-field{border:1px solid var(--line);background:var(--subtle);block-size:42px;inline-size:360px;color:var(--ink-2);border-radius:21px;align-items:center;gap:10px;padding-inline:14px;display:flex}.search-field input{block-size:40px;min-inline-size:0;color:var(--ink);background:0 0;border:0;outline:none;flex-grow:1;font-size:14px}.search-field:focus-within{outline:2px solid var(--accent-text);outline-offset:2px}.live-count{color:var(--ink-2);white-space:nowrap;align-items:center;gap:6px;font-size:13px;display:flex}.list-head .toggle-chip{border-radius:17px;block-size:34px}.k-table{flex-direction:column;display:flex}.k-row{border-block-end:1px solid var(--line-2);color:var(--ink);grid-template-columns:minmax(0,2.4fr) 110px 130px minmax(0,1.5fr) 150px;align-items:center;gap:16px;padding:14px 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